Contact Support

For support, email support@puravida.freshdesk.com. Include your PDF Auditor version, macOS version, the affected workflow, and whether the issue happens with multiple PDFs.

Helpful details

• The tab or workflow where the issue appears.
• Whether the PDF is password-protected, encrypted, signed, or unusually large.
• Whether the same file opens in Preview or another trusted PDF viewer.
• Any steps that reliably reproduce the issue.

Sensitive files

Do not send confidential PDFs unless support explicitly asks for a safe reproduction file and your organization permits it.